Welcome to StrideVibe Store’s FAQ section. We’ve compiled answers to common questions about our premium footwear, delivery services, and shopping experience. Can’t find what you need? Our Oxford-based customer care team is always happy to help at [email protected].

About StrideVibe

Who is StrideVibe Store for?
We cater to fashion-forward individuals and families who value both style and comfort. Our collections include footwear for:
  • Men (Originals, loafers, ankle boots)
  • Children (First shoes, school shoes, kids accessories)
  • Those seeking practical designs (machine-washable options, travel-ready sandals)
With our global delivery (excluding some Asian and remote regions), we serve customers worldwide who appreciate British footwear craftsmanship.
What makes StrideVibe products special?
Our footwear combines:
  • Ergonomic designs that blend style with comfort
  • Premium materials and British attention to detail
  • Practical features like machine-washable options
  • Family-friendly ranges from first shoes to adult styles
  • Signature Originals collection for timeless appeal

Ordering & Delivery

Where do you ship to?
We offer worldwide shipping from our Oxford workshop (excluding some Asian and remote regions). All orders are processed within 1-2 business days and shipped via:
Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
Free Standard Shipping: EMS for orders over £50, 15-25 business days after dispatch
Note: Delivery estimates exclude potential customs delays.
How can I track my order?
Once your order is dispatched, we’ll email you a tracking number. You can use this to follow your package’s journey from our Oxford workshop to your doorstep.
What if my delivery is delayed?
While we work with premium carriers, occasional delays may occur due to customs or remote locations. For time-sensitive orders, we recommend selecting standard shipping. If your package is significantly delayed, please contact [email protected].

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details and never store sensitive card information on our servers.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be:
  • In original condition with tags attached
  • In their original packaging
  • Unworn and free from damage
Please contact our customer care team to initiate a return.
How do I exchange an item?
Contact us at [email protected] within 15 days of receiving your order. Exchanges are subject to availability. For fastest service, we recommend returning the original item and placing a new order.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error. We recommend using a tracked service for returns.

Product Care

How should I care for my StrideVibe footwear?
Care instructions vary by product:
  • Machine-washable items: Follow the specific care label instructions
  • Leather products: Use appropriate leather cleaners and conditioners
  • Sandals: Wipe with a damp cloth and avoid excessive moisture
Detailed care instructions are included with each product.
Are your shoes true to size?
Our sizing follows UK standards. Each product page includes a size guide with measurements in centimetres. For first shoes or if you’re between sizes, we recommend sizing up. If you need specific sizing advice, our customer care team can help.
Still have questions? Our Oxford-based team is ready to assist. Email us at [email protected] or write to:
StrideVibe Store, 87 Woodstock Rd, Oxford, GB OX5S 2WZ