At StrideVibe Store (“we”, “us”, or “our”), accessible from www.vibesoles.com, we are committed to protecting your privacy with the same care we put into crafting our footwear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We collect information to provide better services to all our customers:
- Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and contact details.
- Transaction Data: Details about purchases you make through our site, including payment method and order history.
- Technical Data: IP address, browser type, device information, and how you interact with our website.
- Communication Data: Records of your communications with our customer service team.
2. How We Use Your Information
Your information helps us provide the StrideVibe experience you expect:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Improve our website, products, and services
- Send you important account/order/service information
- With your consent, send marketing communications about new products and offers
- Prevent fraud and enhance security
- Comply with legal obligations
3. Data Sharing and Disclosure
We treat your data with the same discretion we apply to our British craftsmanship:
- Service Providers: We share necessary information with trusted third parties who assist with payment processing, shipping, marketing, and website operations.
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
We never sell your personal information to third parties.
4. Data Storage and Security
We implement robust security measures to protect your information:
- All transactions are protected by 256-bit SSL encryption
- PCI-DSS compliant payment processing
- Regular security audits and monitoring
- Limited access to personal data within our organization
While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.
5. Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data, subject to legal requirements
- Objection: Object to certain processing activities
- Marketing Preferences: Opt-out of marketing communications at any time
To exercise these rights, please contact us at [email protected].
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login information
- Analyze site traffic and usage patterns
- Personalize your shopping experience
- Serve relevant advertisements (with your consent)
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
7. International Data Transfers
As we serve customers worldwide, your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.
8. Children’s Privacy
While we sell children’s footwear, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.
10. Contact Us
For any questions about this Privacy Policy or your personal data:
StrideVibe Store87 Woodstock Rd, Oxford, GB OX5S 2WZ
Email: [email protected]
Thank you for trusting StrideVibe Store with your personal information. We value your privacy as much as we value crafting comfortable, stylish footwear for you and your family.