At StrideVibe Store, we take pride in crafting comfortable, stylish footwear for the whole family. While we’re confident you’ll love your purchase, we understand that sometimes items need to be returned or exchanged. Our policy is designed to make this process as smooth as possible.
Our Returns & Exchanges Promise
We accept returns and exchanges within 15 days of receiving your order. All items must be:
- In original condition (unworn, with tags attached)
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- First Shoes (once removed from packaging)
- Machine Washable items that have been washed
How to Return or Exchange
Step 1: Initiate Your Return
Email our customer service team at [email protected] with the following information:
Step 2: Wait for Authorization
Our team will respond within 2 business days with:
- Return authorization
- Return shipping instructions
- Return address (87 Woodstock Rd, Oxford, GB OX5S 2WZ)
Step 3: Ship Your Return
Package your items securely and include your order confirmation. We recommend:
- Using a tracked shipping service
- Retaining your shipping receipt until the process is complete
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 5 business days
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Amount: Original purchase price minus any shipping costs (unless return is due to our error)
Exchange Process
For exchanges:
- We’ll ship your replacement item once we receive your return
- You’ll be responsible for any price difference
- Standard shipping charges apply for the new item
International Returns
For customers outside the UK:
- You are responsible for return shipping costs
- Customs fees are non-refundable
- Mark the package as “Returned Goods” to avoid additional charges
Need Help?
Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected].
