At StrideVibe Store, we take pride in crafting comfortable, stylish footwear for the whole family. While we’re confident you’ll love your purchase, we understand that sometimes items need to be returned or exchanged. Our policy is designed to make this process as smooth as possible.

Our Returns & Exchanges Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • First Shoes (once removed from packaging)
  • Machine Washable items that have been washed

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear StrideVibe Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Name, Size, Colour] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Name, Size, Colour]] I confirm the items are in original condition with tags attached and packaging intact. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization
  • Return shipping instructions
  • Return address (87 Woodstock Rd, Oxford, GB OX5S 2WZ)

Step 3: Ship Your Return

Package your items securely and include your order confirmation. We recommend:

  • Using a tracked shipping service
  • Retaining your shipping receipt until the process is complete

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original purchase price minus any shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference
  • Standard shipping charges apply for the new item

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected].