Welcome to StrideVibe Store! These Terms and Conditions outline the rules and regulations for using our website at vibesoles.com and purchasing our family-focused footwear and accessories.

By accessing this website and making a purchase, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Our Store

StrideVibe Store is a UK-based online retailer specialising in comfortable, stylish footwear for the whole family, including:

  • Men’s shoes (Originals, Loafers, Ankle Boots)
  • Women’s shoes (Sandals, Originals)
  • Children’s footwear (First Shoes, School Shoes)
  • Accessories (Bags, Backpacks, Kids Accessories)

Our products combine quality craftsmanship with family-friendly features like machine washable options.

2. User Obligations

By using our website, you agree to:

  • Provide accurate, current and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, copy or resell any part of our website without permission
  • Be responsible for all activities that occur under your account

3. Product Information

3.1 Product Descriptions

We strive to ensure product images and descriptions are accurate, but slight variations may occur. Colours may appear differently depending on your monitor settings.

3.2 Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

4. Orders & Payments

4.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by sending an order confirmation email. A contract is formed when we dispatch your order.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order. For security, we do not store your payment card details.

4.3 Shipping

We ship worldwide (excluding some Asian and remote regions):

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to customs processing. You are responsible for any import duties or taxes in your country.

5. Returns & Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery. Items must be:

  • In original, unworn condition
  • With all tags attached
  • In original packaging
  • Accompanied by proof of purchase

Non-returnable items: First Shoes (once packaging removed) and Machine Washable items that have been washed.

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return details
  2. Wait for return authorization (within 2 business days)
  3. Ship items to: 87 Woodstock Rd, Oxford, GB OX5S 2WZ

International customers are responsible for return shipping costs.

5.3 Refunds

Refunds are processed within 5 business days of receiving your return, minus original shipping costs (unless the return is due to our error).

6. Intellectual Property

All content on this website (logos, text, graphics, designs) is owned by StrideVibe Store or our licensors and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Liability Limitations

7.1 Product Use

StrideVibe Store is not liable for any injury or damage resulting from:

  • Improper use of our products
  • Failure to follow product care instructions
  • Any modifications to products

7.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee uninterrupted access or error-free content. We are not liable for any losses resulting from website unavailability.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 87 Woodstock Rd, Oxford, GB OX5S 2WZ